Customer Service Representative

Work Location: Abu Dhabi

Minimum Qualifications:

• proficiency in spoken and written Arabic and English.
• An Arab nationality fluent in the Emirati dialect – (Priority for citizens.)
• At least 3 years of experience in the field of call center

Job responsibility:

• Answering incoming calls and e-mails and covering all inquiries related to the Company.
• Communication with customers at the request of all departments.
• Directing customers to the concerned employee or department.
• Registering customers’ complaints and observations on the CRM system in force.
• Submitting periodic reports on the performance of the call center.
• Obligation to be present at the workplace in the Emirate of Abu Dhabi during official working hours.
• Commitment to the quality standards of call centers in force in the Emirate, courtesy and good behavior.

If interested, please share with us your updated CV to globalr3@careps.ae