Receptionist/Call Center cum Admin – Male UAE National

Job Title: Receptionist/Call Center cum Admin

Location: Abu Dhabi, United Arab Emirates

Job Type: Contractual

Reports to: HR&Admin / Business and Operations Manager

Salary: AED 4000 per month

Working hours: 08:00am to 05:00pm from Monday to Friday

Nationality: UAE (Male)

Job Summary:

We are seeking a dynamic and customer-focused Receptionist/Call Center cum Admin to efficiently manage front desk operations while providing exceptional service in our call center. The ideal candidate will possess excellent communication skills, a professional demeanor, and the ability to multitask effectively in a fast-paced environment.

Key Responsibilities:

Receptionist Duties:

• Greet and welcome visitors and clients at the front desk, ensuring a friendly and professional atmosphere.
• Answer and direct incoming phone calls, taking messages and forwarding inquiries to the appropriate personnel.
• Manage the reception area, ensuring it is organized, clean, and stocked with necessary materials.
• Schedule appointments and manage meeting room bookings, coordinating logistics for visitors.

Call Center Responsibilities:

• Handle incoming calls from clients, outsourced personnel and partners, addressing inquiries, providing information, and resolving issues efficiently as necessary.
• Document call details accurately, maintaining records of customer interactions and transactions.
• Deliver outstanding customer service, ensuring a high level of satisfaction and professionalism in all communications.

Administrative Support:

• Assist with general administrative tasks, including data entry, filing, and maintaining office records.
• Support the team in organizing company events, meetings, and other administrative functions.
• Collaborate with various departments to facilitate communication and streamline operations.

Additional Responsibilities:

• Process incoming and outgoing mail and packages.
• Assist with inventory management of office supplies and order supplies as needed.
• Provide support in various projects as assigned by management.

Qualifications:

• High school diploma or equivalent; additional qualifications in customer service, administration, or a related field are a plus.
• Proven experience in a receptionist, call center, or administrative role.
• Strong verbal and written communication skills, with a friendly and professional phone manner.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and experience with call center software.
• Ability to work independently and collaboratively within a team environment.

Strong organizational skills and the ability to manage multiple tasks effectively.