Senior Technical Support Coordinator

Senior Technical Support Coordinator

Posted 4 months ago


  • Possess a Bachelor’s Degree or its equivalent along with administrative experience.
  • Have a minimum of 8 to 10 years of relevant experience, preferably in a reputable Oil & Gas or Petrochemical industry, demonstrating extensive expertise in Coordination, Technical, and General Administrative Functions.
  • Proficient in MS Office, EDMS, e-Correspondence/Share Point (ECM).

Tasks, Duties and Responsibilities:

  • Provide technical and administrative support to the assigned department, covering documentation, contracts administration, personnel attendance monitoring, data gathering, periodic reporting, and internal/external coordination.
  • Assist the department with tasks like taking meeting minutes, preparing memos, letters, circulars, and addressing manpower-related issues.
  • Act as a focal point for coordination between divisions and other COMPANY Group Companies during meetings and site visits.
  • Drive commitment to improve employee engagement, aiming for the highest divisional score.
  • Prepare weekly and monthly reports for the department, senior management, and operations meetings, highlighting overall performance and cost-saving initiatives.
  • Maintain a systematic electronic Document Management Structure, coordinating with the IT Division for enhancements.
  • Support Team Leaders/Senior Engineers in tender document preparation and follow up on contract requisitions, service orders, and purchase requests.
  • Manage the department’s central filing system, ensuring confidentiality for sensitive matters.
  • Participate in organizational restructuring workforce studies and maintain constructive relationships within the organization.
  • Coordinate various personnel-related matters, such as CICPA applications, PPE requests, training requests, and more.
  • Effectively collaborate with other departments, including IT, General Services, Transportation, PLQ Accommodation, Facilities, and Human Capital.
  • Coordinate with OD on job titling, job family, job category, and update PSM.
  • Collaborate with HR/Training Coordinator on employee-related issues, including leave, attendance, and training programs.
  • Track department personnel’s attendance, ensuring accurate recording and coordination of necessary actions.
  • Check attendance and overtime applications for LTSA service contract employees before further processing.
  • Handle file notes, investigation minutes, attention notices, warning letters, and other personnel-related matters as instructed by the Line Manager.
  • Implement approved policies, processes, systems, standards, and procedures within the section/team/department.
  • Comply with applicable Human Capital policies and relevant HSE policies, procedures, controls, legislation, and sustainability guidelines.
  • Perform any other related assignments as advised by the superior.

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