10 years of experience working in road maintenance projects

Good Communication Skills

1. Defining the planned operation and maintenance of the solution within a production environment — include changes to services, process, organization, and operating models as well as technology
2. Ensuring that existing and planned solution components are compatible with relevant architectures, strategies, policies, standards and practices
3. Considering requirements for security, privacy and testing of solutions taking account of relevant architectures, strategies, policies, standards and practices
4. Identifying appropriate cloud services
5. Developing roadmaps to migrate components to cloud services
6. Developing and communicating an implementation roadmap
7. Providing guidance and risk-based governance to support solution implementation including managing requests for changes and deviations from specifications.

1. Configure, manage, and maintain enterprise applications to ensure optimal performance and availability.
2. Apply patches and updates to applications to ensure security and functionality.
3. Provide technical support to users, addressing application-related issues and ensuring a high level of user satisfaction.
   4.Train users on application functionalities and best practices to maximize the effectiveness of the applications.
4. Continuously monitor application performance and availability to detect and address issues proactively.
5. Diagnose and resolve application issues, working closely with other IT teams as needed.
6. Create and maintain comprehensive documentation of application configurations, procedures, and troubleshooting guides.
7. Ensure that applications comply with organizational policies and industry regulations.

1. Conduct user research to understand user needs, behaviors, and preferences.
2. Perform usability testing to gather feedback and identify areas for improvement.
3. Create wireframes and interactive prototypes to visualize design concepts.
4. Design visually appealing and user-friendly interfaces that align with brand guidelines.
5. Work closely with developers, product managers, and other stakeholders to ensure design feasibility and consistency.
6. Provide design specifications and assets to developers for implementation.
7. Refining designs in response to user experience evaluation

1. Write, test, and maintain high-quality code for software applications.
2. Develop software designs and architectures that meet project requirements and standards.
3. Create and execute unit tests to ensure code quality and functionality.
4. Identify and resolve software bugs and issues.
5. Collaborate with other developers, testers, and stakeholders to deliver software projects.
6. Create and maintain technical documentation for software applications.
7. Using design concepts and patterns to develop software design and provide the basis for software construction and verification
8. Evaluating alternative solutions and trade-offs to facilitate design decisions
9. Taking into account functional and non-functional requirements such as the target environment, performance, security and existing systems
10. Developing prototypes/simulations to enable informed decision-making
11. Adopting and adapting software design models, tools and techniques based on the context of the work.

1. Design, implement, and manage continuous integration and continuous deployment (CI/CD) pipelines.
2. Automate build, test, and deployment processes to improve efficiency and reliability.
3. Use IaC tools to provision and manage infrastructure resources.
4. Monitor infrastructure performance and implement maintenance tasks to ensure reliability.
5. Work closely with development and operations teams to streamline workflows and improve collaboration.
6. Provide support for DevOps tools and processes.
7. Building repeatable and reliable capabilities through a process of trial, feedback, learning and continual evolution
8. Adapting working practices to the needs of specific products and services
9. Defining, controlling and improving software life cycle processes
10. Building in risk management, quality, security, privacy and safety
11. Maximizing the automation of activities
12. Establishing software architecture and design principles to enable the desired life cycle processes
    focusing on mission, value and customers
13. Adopting and integrating appropriate industry frameworks to guide improvements

1. Design and implement database structures that meet organizational needs.
2. Optimize database performance through indexing, query optimization, and resource management.
3. Implement and manage security measures to protect databases from unauthorized access.
4. Develop and implement backup and recovery plans to ensure data integrity.
5. Provide technical support for database-related issues and troubleshoot problems.
6. Perform regular database maintenance tasks such as updates, patches, and monitoring.

1. Facilitation: Facilitate Scrum events (such as Sprint Planning, Daily Stand-ups, Sprint Review, and Sprint Retrospective) to ensure they are effective and time- boxed.
   Facilitate decision-making and conflict resolution within the Scrum Team.
2. Coach and Mentor: Coach the Scrum Team on Scrum principles, practices, and values.
   Mentor the team members on self-organization, cross-functionality, and continuous improvement.
3. Servant Leadership: Serve the Scrum Team by removing impediments and obstacles to progress. Enable a collaborative and productive work environment where the team can thrive.
4. Process Management: Ensure that the Scrum framework is understood and followed by the Scrum Team. Help the team understand and adhere to the Definition of Done and other agreed-upon standards.
5. Stakeholder Communication: Facilitate communication between the Scrum Team and stakeholders. Ensure transparency by providing visibility into the team's progress and upcoming work.
6. Metrics and Progress Tracking: Help the team define and track metrics that measure progress and success. Use empirical data to identify areas for improvement and guide decision-making.
7. Continuous Improvement: Facilitate Sprint Retrospectives to reflect on past performance and identify opportunities for improvement. Encourage the team to experiment with new ideas and practices to enhance their effectiveness.
8. Conflict Resolution: Mediate conflicts within the Scrum Team or between the team and external parties. Foster a culture of open communication and collaboration to address conflicts constructively.
9. Collaboration with Product Owner: Support the Product Owner in managing the Product Backlog and refining user stories. Ensure that the team understands and prioritizes the Product Owner's requirements and goals.
10. Team Empowerment: Empower the Scrum Team to self-organize and make decisions autonomously. Encourage ownership and accountability among team members for their work and commitments.
11. Adoption of Agile Principles: Promote agile values and principles within the organization. Help teams embrace agility and adapt their processes to deliver value more efficiently.

1. Develop and implement quality assurance plans and strategies that align with organizational goals and project requirements.
2. Establish and enforce quality standards, procedures, and guidelines to ensure consistency and compliance.
3. Create detailed test plans, including objectives, scope, resources, and schedules.
4. Develop test cases and scenarios based on requirements and specifications.
5. Execute manual and automated tests to validate the functionality, performance, and security of products.
6. Identify, document, and track defects throughout the testing lifecycle.
7. Work closely with development teams to resolve defects and ensure timely remediation.
8. Conduct performance testing to ensure the product meets required performance benchmarks.
9. Perform security testing to identify and address potential vulnerabilities.
10. Identify areas for improvement in QA processes and implement best practices to enhance efficiency and effectiveness.
11. Collaborate with project managers, developers, and other stakeholders to ensure quality objectives are met.
12. Maintain comprehensive documentation of test plans, test cases, and test
    results.

1. Implement IT service management processes and best practices.
2. Identify opportunities for service improvement and implement changes.
3. Monitor IT service performance to ensure it meets established standards.
4. Generate reports on service performance and provide recommendations for improvement.

1. Develop and implement IT service management strategies that align with organizational goals.
2. Continuously improve IT service management processes to enhance service quality.
3. Lead and manage the IT service management team, ensuring effective service delivery.
4. Monitor key performance indicators (KPIs) to assess the effectiveness of IT services.
5. Generate and present reports on IT service performance to senior management.

1. Configure and maintain servers, networks, and other IT infrastructure components.
2. Manage user accounts, permissions, and access controls.
3. Implement security measures to protect IT systems and data.
4. Perform regular backups and develop recovery plans to ensure data integrity.
5. Provide technical support to users and troubleshoot system-related issues.
6. Respond to system outages and performance issues.

1. Monitoring network performance
2. Investigating and resolving problems
3. Devising work-arounds and correcting faults
4. Making general or site-specific modifications
5. Operational configuration of network components
6. Testing networks, both routinely and after modification or fault/fix
7. Adhering to established safety, security and quality standards
8. Providing information, advice or training to users about networks functionality.

1. Continuously monitor IT systems to ensure they are functioning correctly and efficiently.
2. Perform routine maintenance tasks such as backups, updates, and patches.
3. Respond to IT incidents, troubleshoot issues, and restore normal operations.
4. Identify root causes of recurring issues and develop solutions to prevent them.
5. Optimize system performance through tuning and configuration adjustments.
6. Plan and manage system capacity to meet current and future demand.

1. Deploy and configure cloud infrastructure components such as virtual machines, storage, and networking.
2. Monitor cloud environments to ensure optimal performance and availability, and perform regular maintenance tasks.
3. Implement and manage security controls to protect cloud resources, including firewalls, identity management, and encryption.
4. Ensure that cloud infrastructure complies with relevant regulations and organizational policies.
5. Optimize cloud resource usage to improve efficiency and reduce costs.
6. provide technical support to users and troubleshoot cloud-related issues.
7. Respond to and resolve incidents impacting cloud services.
8. Setup cloud systems, oversee cloud-based infrastructure, platforms, and software, and monitor the modification