Gathers and interprets data on customer satisfaction for a business. As a customer experience analyst, your job duties include conducting surveys to collect client feedback, analysing data, and creating reports for the company management team.

Develop and implement effective resolution strategies for each complaint, including corrective actions and customer follow-ups. Maintain a comprehensive database of all customer complaints, resolutions, and feedback to identify trends and areas for improvement.

Call Centre Agent takes calls from customers answering questions or addressing any concerns they may have. Their duties include handling many inbound and outbound calls to and from customers, listening to customers’ needs or issues and providing helpful solutions to their problems.

the Press Director position will serve a crucial role in overseeing and managing all aspects of media planning and buying for a company or agency. They are responsible for developing and executing effective media strategies to drive brand awareness, increase customer engagement, and ultimately achieve business goals.

As a multimedia designer, you develop special effects using audio, video, graphics, and other electronic media. Your job duties include preparing project proposals, developing mock-ups for approval, collaborating with team members to complete projects, and making changes based on feedback.

Authors and publishers will generally have a publishing agreement (sometimes referred to as an author or licence agreement) in place when a work is published. As a copyright holder, it is important to be aware of available publishing agreements, look for publishing agreements that best suit current and future dissemination needs. This will help when deciding on a suitable publisher and will help when needing to negotiate further publishing needs.

Publishing agreements vary between publishers and will also vary depending on the type of work, e.g.:  book, book chapter, journal article, conference paper, etc. Publishing agreements will also be impacted by the type of licensing scheme attached to the publication, such as, Open Access or behind a paywall.

Photographers capture subjects in commercial-quality photographs. Photographers use their technical expertise, creativity, and composition skills to produce and preserve images that tell a story or record an event.

Oversee content creation, editing, and publishing, ensuring it meets company guidelines and standards. Develop and implement digital marketing strategies to increase engagement, website traffic, and social media followers/readership.

As a Video Producer, you will be responsible for managing and overseeing the production of a video. You will also be responsible for planning and organizing the shoots. In addition to this, you should be managing the budgets and work accordingly.

A Graphic Designer is an artist who creates visual text and imagery. They design creative content for online campaigns, print ads, websites, and even videos.

This role will involve delivering a diverse range of assets including video, photography, graphics, audio and other multimedia to help us support more people and help people to support us through fundraising and volunteering.

Identify and produce creative and engaging content to support Samaritans’ digital communications objectives

Produce engaging digital content and resources for use across the website, ranging from video, photography, graphics, audio and other multimedia for all of our digital channels to support day to-day activity and campaigns

 Storyboard, self-shoot and edit video content to support day-to-day activity and campaigns 

Take briefs, brainstorm solutions, present roughs or visuals, research and manage production, self-shoot, respond to feedback and deliver final content to teams on time and to budget

Work with the Head of Digital to identify and prioritize organizational digital content needs and contribute to our content strategy

To work with freelancers and agencies on additional requests where necessary

Contribute to departmental editorial calendars and team project management tools to identify content needs, gaps and requirements and to plan and schedule new content accordingly

Work with the Head of Digital to identify opportunities and pilot new digital content formats and/or platforms 

Attendance at events and campaign launches will be necessary from time to time to capture content – a flexible approach to travel and non-standard working hours is required  Respond and deliver on volunteer / branch requests for digital content development

Respond to all digital content and production requests received from volunteers and branches

Produce and amend digital content for use by Samaritans branches, in line with briefs and deadlines.

The copywriter will write and edit content for a variety of projects (including print, web, mobile, video, and social media), working closely with the account and design teams to brainstorm ideas, develop concepts, and articulate messaging.

The Content Producer plays an essential role in the creation and curation of digital media and written content across various platforms. This position involves a blend of creativity and strategic planning, ensuring that all content aligns with the brand’s voice, audience interests, and business objectives. By managing the production process from concept to publication, the Content Producer ensures a consistent flow of engaging and relevant material. This role requires a keen eye for storytelling and a deep understanding of how to connect with audiences in meaningful ways, ultimately driving brand awareness and engagement. Through collaboration with marketing teams and content creators, the Content Producer helps shape the narrative and presentation of information, making it accessible and appealing to the target demographic.

Content editors are responsible for researching, proofreading, and publishing both traditional and online media. They analyse readership data and develop content strategies to increase user engagement. Content editors also fact-check articles and ensure the use of proper spelling, grammar, and syntax in outputs.